Privacy Notice
1. Introduction
Tranzera Logistics, Inc. ("Tranzera," "we," "us," or "our") is committed to protecting your privacy. This Privacy Notice explains how we collect, use, disclose, and safeguard your personal information when you use our website, mobile applications, shipping services, and related platforms (collectively, the "Services").
We encourage you to read this notice carefully. By using our Services, you consent to the practices described herein. If you do not agree with this notice, please do not use our Services. We may update this notice from time to time; we will notify you of material changes as described in Section 13.
2. Information We Collect
Personal Information
We collect information you provide directly to us, including: name, email address, phone number, mailing and shipping addresses, payment information (credit card numbers, billing address), tax identification numbers (for business accounts), and account credentials. We also collect information when you communicate with us via email, phone, chat, or contact forms.
Shipping and Transaction Data
When you create a shipment, we collect: sender and recipient information, package dimensions and weight, declared value, service level, tracking data, delivery confirmations, and customs documentation. This information is necessary to fulfill your shipping requests and comply with legal and regulatory requirements.
Device and Usage Information
When you access our website or applications, we automatically collect: IP address, browser type and version, operating system, device identifiers, referring URLs, pages viewed, time spent on pages, click streams, and similar usage data. We use this information to improve our Services, diagnose technical issues, and prevent fraud.
Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to collect information about your browsing activities. For detailed information about our use of cookies, please see our Cookie Policy.
3. How We Use Your Information
Shipping Services
We use your information to process shipments, generate labels, coordinate pickup and delivery, provide tracking updates, handle customs clearance, and communicate with you about your shipments. We may share shipment data with carriers, customs authorities, and other service providers necessary to complete delivery.
Account Management
We use your information to create and manage your account, process payments, provide invoicing for business accounts, offer volume discounts, and enable API integrations. We may use your contact information to send account-related notifications, security alerts, and service updates.
Communications
With your consent, we may send you marketing communications about our services, promotions, and industry news. You may opt out at any time by clicking the unsubscribe link in our emails or updating your preferences in your account settings.
Analytics and Improvement
We analyze usage patterns to improve our website, applications, and services. We use aggregated and anonymized data for research, benchmarking, and developing new features. This data does not identify you personally.
Legal Compliance
We use and retain your information as necessary to comply with applicable laws, regulations, court orders, and government requests; to enforce our Terms of Service; to protect our rights and the rights of others; and to detect and prevent fraud and other illegal activities.
4. Information Sharing
Service Providers
We share information with third-party service providers who perform services on our behalf, including: payment processors, carriers and freight partners, customs brokers, cloud hosting providers, customer support platforms, and analytics providers. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
Business Partners
When you ship to a recipient, we share necessary shipment information (sender, recipient, tracking) with the recipient and any intermediate parties involved in delivery. For business accounts with integrated e-commerce platforms, we may share data as permitted by your integration agreements.
Legal Requirements
We may disclose your information when required by law, such as in response to subpoenas, court orders, or government requests. We may also disclose information when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others, or to investigate fraud or security incidents.
With Your Consent
We may share your information with third parties when you have given us explicit consent to do so. For example, you may authorize us to share your data with a specific partner or integration.
5. Data Security
We implement industry-standard security measures to protect your personal information. Our security practices include: encryption of data in transit (TLS/SSL) and at rest (AES-256); access controls and authentication; regular security assessments and penetration testing; and employee training on data protection.
Payment card data is processed by PCI-DSS compliant payment processors; we do not store full credit card numbers on our servers. Despite our efforts, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but we are committed to protecting your information to the best of our ability.
6. Data Retention
We retain your information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. Shipping and transaction records are typically retained for seven (7) years to comply with tax, customs, and regulatory requirements. Account information is retained while your account is active and for a reasonable period thereafter.
You may request deletion of your personal information by contacting us at privacy@tranzeralogistics.com. We will process deletion requests subject to our legal retention obligations. Some information may remain in backup systems for a limited period after deletion.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal information, subject to legal exceptions.
- Portability: Request a copy of your data in a portable, machine-readable format.
- Opt-Out: Opt out of marketing communications, certain data processing, or the sale of personal information (where applicable).
To exercise these rights, contact us at privacy@tranzeralogistics.com. We will respond within the timeframes required by applicable law. You may also have the right to lodge a complaint with a supervisory authority in your jurisdiction.
9. International Data Transfers
We operate globally and may transfer your personal information to countries outside your country of residence, including the United States. These countries may have different data protection laws. When we transfer data from the European Economic Area (EEA) or United Kingdom to the United States or other countries, we implement appropriate safeguards.
Such safeguards include: Standard Contractual Clauses approved by the European Commission; adequacy decisions where applicable; and supplementary measures where necessary. You may request a copy of the safeguards we use by contacting our Data Protection Officer at dpo@tranzeralogistics.com.
10. Children's Privacy
Our Services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information without parental consent, please contact us at privacy@tranzeralogistics.com, and we will take steps to delete such information.
11. California Privacy Rights
If you are a California resident, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) provide you with additional rights. You have the right to: know what personal information we collect and how we use it; request deletion of your personal information; opt out of the "sale" or "sharing" of your personal information (we do not sell personal information in the traditional sense, but we may share information for cross-context behavioral advertising); and non-discrimination for exercising your rights.
To exercise your California privacy rights, contact us at privacy@tranzeralogistics.com or call 1-800-TRANZERA. We will verify your identity before processing your request. You may designate an authorized agent to submit requests on your behalf.
12. European Privacy Rights
If you are located in the European Economic Area (EEA) or United Kingdom, the General Data Protection Regulation (GDPR) provides you with additional rights. You have the right to: access your personal data; rectify inaccurate data; erase your data ("right to be forgotten"); restrict processing; data portability; object to processing; and withdraw consent where processing is based on consent.
Our legal basis for processing includes: performance of our contract with you; our legitimate interests (e.g., fraud prevention, service improvement); compliance with legal obligations; and your consent where applicable. To exercise your rights or lodge a complaint, contact our Data Protection Officer at dpo@tranzeralogistics.com or your local supervisory authority.
13. Changes to This Notice
We may update this Privacy Notice from time to time to reflect changes in our practices, legal requirements, or the Services we offer. We will notify you of material changes by posting the updated notice on our website, updating the "Last Updated" date, and where appropriate, sending you an email notification.
We encourage you to review this notice periodically. Your continued use of our Services after the effective date of any changes constitutes your acceptance of the updated notice.
14. Contact Us
For questions about this Privacy Notice or our data practices, please contact us:
Tranzera Logistics, Inc.
Privacy Team
Email: privacy@tranzeralogistics.com
Data Protection Officer (DPO)
For GDPR-related inquiries and data subject requests:
Email: dpo@tranzeralogistics.com
Our mailing address and additional contact details are available on our Contact Us page.